Medical assistance

Information on when and where to go, or who to contact, for medical assistance in B&NES

  • Choosing the service you need

    If you're wondering what level of medical service you need for your ailment or injury, the NHS 'Choose Well' guidelines are as follows :

    • Self-care : for the treatment of minor illnesses by combining a well-stocked medicine cabinet with rest and plenty of fluids
    • NHS Direct – 0845 46 47: phone service for any health questions 24 hours a day, and to find local health services 
    • Pharmacists : for advice on common illnesses and the best medicines
    • GPs : for medical advice, examinations and prescriptions for illnesses you can't shake off
    • Out of Hours GP Service : for urgent medical advice, examinations and treatment which cannot wait until your normal GP surgery is open
    • Minor injuries units / Walk-in Centres : for treatment of minor illnesses or injuries without an appointment
    • Accident & Emergency / 999 : for critical or life-threatening situations
  • Walk-in Centres & Minor Injuries Units

    Bath Urgent Care Centre (UCC) – Bath’s walk-in centre has been replaced by a new urgent care centre which offers 24/7 minor injuries treatment. The UCC is situated adjacent to the A&E department at the RUH. If you are unwell or have a minor injury, you can call the 111 non-emergency number for advice on the most suitable treatment. They will let you know if a visit to the UCC is appropriate or help you access the Out of Hours GP service. You can also attend the UCC as a walk-in patient. (If you believe your illness or injury is life-threatening, call 999.) 

    Paulton Hospital's Minor Injuries Unit (MIU) is open 7 days a week from 8.00am–21.30pm (last patient entry at 21.15) and provides provides treatment for minor illnesses and injuries such as cuts, bruises, sprains and simple fractures. Address details: Paulton Memorial Hospital, Salisbury Road, Paulton, Bristol BS39 7SB. T: 01761 408114

     
  • Out of hours GP service

    Out of Hours GP Service – This is now based at Bath's RUH at Ambulatory Care, next to the emergency (A&E) department. This service is run by B&NES Emergency Medical Service (BEMS) and covers urgent medical problems when GP surgeries are closed: ie from 6pm–8am from Monday to Friday, as well as 24hrs over weekends and during bank holidays. This is not a walk-in service; you must call first on 03000 339933. This number also applies for Paulton Hospital's out of hours service. If necessary, this service will arrange for a doctor will make a house call. For life-threatening emergencies, dial 999

  • GPs, Dentists & Pharmacists

    To find local GP services, dental practices or pharmacists, you can search by postcode, location or name at www.nhs.uk

    Over bank holidays, the council publishes 'access to health services' information (eg dental helplines and which pharmacies are open) on its site: www.banes.nhs.uk

  • Hospitals

    Hospitals in the B&NES area are listed in our A-Z directory – click here

    You can also visit www.banes.nhs.uk for additional hospitals in the region.